Welcome to InteliTech e-shop, This is the e-shop of our Company Pro InteliTech Solutions which is registered in Nicosia, Cyprus. Our phone number is 00357 22107147 and our e-mail is contact@InteliTech.com.cy.
The following text includes several rules which concern every sale and service contract that takes place between our e-shop hikeshop.intelitech.com.cy and each customer that logins on it. Every user–guest of our website is considered to agree with our terms and conditions and has to behave according to these terms while he uses the facilities and services of this website. Our company has the right to change its policy of terms whenever this act is necessary.
Our website handles only distance and off-premises orders which means that our terms are written according to the European directive which concerns contracts with consumers that we don't meet face-to-face. In fact, that is also the definition of distance and off-premises orders. Through our e-shop our customer may place an order online provided he/she is a registered member. After his registration, he/she will receive an auto-reply e-mail that will inform him/her that by his new account he/she has the ability to: Review his/her account details, check his/her orders (past, shipped, pending or canceled), check the assigned prices of his/her shopper group, check a product’s warranty and apply for RMA online.
Our company will try hard to keep all the information on our website accurate and valid. However, InteliTech still reserves its right to change website specifications at any time. Pictures, datasheets and external links of the products may differ sometimes as the manufacturers may change the specifications or the versions of its products. InteliTech may also change at any time all product’s availability and price. Prices do not include technical support-installation costs and cost of shipments.
Products’ limited warranty applies within our company which means that our company doesn’t cover any shipping cost that concerns the transportation of a faulty product to or from our premises. The product’s warranty period starts from the date of purchase and is valid according to the declarations of the official manufacturer of this product. Manufacturer’s warranty period for each product can be found at the bottom of the product’s description tab in a special table.
The warranties of the products cover any defect in material under normal use (for example warranty doesn’t cover physical damage of a product) during the warranty period. During the warranty period, InteliTech, will repair or replace products or parts of them that prove to be defective under proper use and maintenance, at no charge.
InteliTech covers warranty for returning packages which include all the parts of a product and fully completed RMA procedures. Packages that do not comply to the above will be returned to the sender without warning. InteliTech has the right to replace the faulty product with another refurbished.
The warranty does not cover any problem that is caused by conditions, malfunctions, overvoltage or damage not resulting from defects in material or workmanship.
Our company has the right to charge technical inspection fees (that is 15€ including 19% VAT) if a product has been returned to us as defective but after our technical inspection is found that it operates properly.
We do not except a return of any product purchased through this online store.
The only way for a customer to place a purchase order to our company is to place this order online on our website after self-registration of customer details as above.
Online orders are valid for 24 hours. InteliTech will never make reservations for orders that have not been fully paid. If no notification has been received by email for order payment, the unpaid orders will be automatically canceled after 24 hours.
You can choose the products you wish to buy from our website by clicking the “Add to Cart” button. After adding the products of your choice to your shopping cart, click the View Cart option and you will be redirected to the final step of your order, where you will be able to review the following bullets:
• The descriptions of the products you have chosen, as described in our pages (there will be a link for every product to redirect you to product details). Attention! Don’t forget to review your choice! InteliTech, has no responsibility for your final order.
• Your invoicing information either for individual customers or companies
• Your shipment details (the final destination of your order).
• The final price of the products you have chosen, including VAT if applicable and any additional shipping or extra payment charges.
• The discount coupon code field (just in case you have a discount coupon at your disposal).
• The available shipping methods.
• The available payment methods.
• The field for notes and special requests.
• The special button “Order and Pay”
After placing your order successfully, you will receive an auto-reply email message within a short period of time, on behalf of InteliTech, confirming that your order has been placed successfully.
You can pay for your order using the following 4 available methods:
1) Bank transfer
2) Cash on delivery
For order pick up from our premises, orders must be prepaid in full amount as there are no available payment methods within our premises and our company does not accept payment in cash. You can read all the details of the payment methods above here.
Please keep in mind our terms below, before you place an order:
1) Order cancelation may be requested by the customer only 3 hours after the order was placed. The order cancelation request is valid only if the customer confirms its cancelation by sending an e-mail at contact@InteliTech.com.cy. In any other case, the customer will be charged with the transportation cost.
2) InteliTech has the right to verify customer’s submitted details especially in orders that have been placed choosing the “Cash on delivery” payment method. In case of failure, the customer will be informed of the unilateral cancelation of its order.
3) All standard products for online sales by InteliTech are in their original manufacturer packaging. The most important InteliTech’s term concerning returns is that a customer doesn’t have the right to return open boxes or even not open boxes. The only acceptable term is the customer’s right of withdrawal which is written analytically above.
4) The shipping method “Select your own transportation method” can only be applied to orders that are fully paid. Eventually, the payment method “Cash on Delivery” is not compatible with Transportation Method.
5) There is no available payment method within our company’s premises as our office is open to the public just for order pick up. Please, make sure that we have received your payment for your order in full amount before coming to our offices for order pickup.
6) Orders that have been placed after 12:00 will be shipped the next working day.
7) The warranty of each product is clearly declared in separate tables at the bottom of each product’s description tab. Please be sure you are aware of it before your purchase.
8) InteliTech ships all orders to Cyprus and Greece by courier Company Geniki Taxydromiki. After the shipment of each order, an e-mail with the tracking number will be sent to the customer’s declared e-mail address.
9) Customers placing orders over 60.00€ total Value benefit from the free shipping cost, by choosing “Free shipping for orders of more than 60€” shipping method.
10) InteliTech has the right to surcharge the customer the exact amount that InteliTech has been charged for a special way of payment. In any case the customer will be informed of this charge before placing its order online.
11) InteliTech will never make reservations for orders that have not been fully paid. If no notification has been received by email for order payment, the unpaid orders will be automatically canceled after 24 hours.
12) Business European Union Customers should declare their valid Vat ID in order to place orders with tax-free prices. InteliTech will proceed to VAT validation before processing such an order.